Återbetalningspolicy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return (this does not apply to gift cards which are non-refundable). If your product/products appears to be broken or damaged in any way upon arrival and you wish to make a complaint - please contact us as soon as possible with details, pictures and any additional information that we might need and we will get back to you with further instructions. Items sent back to us without first requesting a return will not be accepted.
Please note that you will be charged for all shipping costs and additional fees (such as packaging and material costs etc) and that you are responsible for delivering the package back to us in a secure way. As soon as we have cleared that the product/products are in perfect condition we will transfer your money (minus the costs for shipping) back to you as soon as possible.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 working days. Please remember it may take some additional time for your bank or credit card company to process and post the refund.
f you have any questions regarding returns, refunds or complaints - contact us at info@gallerihammar.se and we will help you every step of the way.
DAMAGES AND ISSUES
If your product/products appears to be broken or damaged in any way upon arrival and you wish to make a complaint - please contact us as soon as possible with details, pictures and any additional information that we might need and we will get back to you with further instructions. Items sent back to us without first requesting a return will not be accepted.
EXCEPTIONS / NON-RETURNABLE ITEMS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. However, this does not apply to our gift cards, which are non-refundable.
EXCHANGES
If you wish to exchange an artwork, please contact us at info@gallerihammar.se to further discuss the available options.
EUROPEAN UNION UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the artwork is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging (or equivalent, secure transport packaging).
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 working days. Please remember it may take some additional time for your bank or credit card company to process and post the refund.
Please note that you will be charged for all shipping costs and additional fees (such as packaging and material costs etc) and that you are responsible for delivering the package back to us in a secure manner. As soon as we have cleared that the product/products are in perfect condition we will transfer your money (minus the costs for shipping) back to you as soon as possible.
Last updated: 2023-09-07


